Scope and contact
This notice covers the aiwa company website, an EliteTech company website, and website inquiries. For privacy questions, contact info@aiwa.om. Individual products may provide separate notices.
Information you provide
The contact form collects your name, email, country, city, inquiry type, product interest and message. Company and phone details are optional. Do not submit passwords, payment details or sensitive personal information.
How inquiries are handled
Submitted inquiries are stored in aiwaCore for authorised team members to review, assign and respond to. This may include internal notes and a record of inquiry handling. Information is used to handle your request, related follow-up and protect the service against abuse.
Service providers and international processing
Google Firebase hosts the website and supports the inquiry platform. Cloudflare Turnstile verifies submissions and helps prevent automated abuse. Providers may process technical information such as IP addresses, browser details and request data. Processing may take place outside your country, depending on the service and its configuration.
Analytics and preferences
With your permission, Google Analytics measures page visits, traffic sources and approximate locations. Google Tag Manager manages the Google tags. These scripts are blocked until you allow analytics. Advertising personalisation and Google signals are disabled in our configuration.
Our analytics configuration excludes query strings and URL fragments from page addresses and does not send inquiry field values. See our Cookie Policy and Google Privacy Policy.
Retention and your requests
Retention depends on the purpose of the inquiry, ongoing correspondence and applicable record-keeping obligations. To ask about retention of your record, access, correction or deletion, or to raise a privacy concern, contact us using the email above. We may need to verify your identity. Applicable rights and exceptions depend on the relevant law.
Updates
We may update this notice as our website and services change. The date below identifies the latest revision.
Last updated: 4 October 2026.